PocketPay respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and under what circumstances we may disclose it.
Information We Collect
We collect several types of information to provide and improve our services:
Information You Provide:
Account information: Name, email address, phone number, password, and security questions.
1. Payment information: Billing address, credit card details (we do not store full credit card information), and bank account information (if applicable).
2. Profile information: Preferences and settings for your account.
3. Billing and transaction information: Details about your bill payments, recharges, and transactions on our platform.
4. Communications: When you contact us or participate in surveys, we may collect your inquiries and feedback.
Information We Collect Automatically:
Device information: Device type, operating system, IP address, browser type, and unique device identifiers.
Usage data: How you interact with our website and services, including browsing history, search queries, and features used.
How We Use Your Information
We use your information to:
1. Provide and improve our services: Process payments, facilitate bill payments and recharges, personalize your experience, and offer customer support.
2. Send you important information: Transaction receipts, account updates, promotional offers, and service-related announcements.
3. Enhance security and prevent fraud: Protect your account and our platform from unauthorized access and activities.
4. Comply with legal and regulatory requirements: Respond to lawful requests from law enforcement or comply with applicable laws.
Sharing Your Information
We may share your information with third-party service providers who assist us in operating our platform, such as payment processors, data analytics providers, and customer support agents. These third parties are obligated to protect your information and use it only for the purposes we specify.
We will not share your personal information with third-party advertisers or marketing companies without your consent.
Your Choices
You have choices regarding your information:
1. Access and update your information: You can review and update your account information at any time by logging into your account.
2. Deactivate your account: You can deactivate your account by contacting us. However, please note that some residual information may be retained for legal or business purposes.
3. Opt-out of communications: You can unsubscribe from promotional emails by following the unsubscribe instructions in the emails.
Data Security
We take reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at admin@pocketpay.in
